Various rating scales
NPS, CSAT, star, smiley, multiple choice and open text. Industry-standard scales so short-term satisfaction and long-term loyalty are measured separately rather than blended into one vague number.
Feedback management system + NPS software
Gather feedback from website, SMS, email, QR and walk-in kiosk under one roof — then turn every response into an owned task, an NPS score and a trend your team can act on.
What it is
Most teams start with a survey builder, gather a few hundred responses, export a spreadsheet — and stop. Nothing is assigned, nothing is resolved, and the unhappy customer who triggered it has already gone. A feedback management system is the layer that turns responses into ownership: alerts on low scores, a task with a name against it, a record of what was done, and a score you can trend over time.
Website, SMS, email, QR or offline kiosk — same question set and rating scale across all of them.
A low rating triggers a prioritised push notification to the right person, not a weekly digest nobody reads.
From the collaborative Response Inbox, assign the response, add internal notes and mark it resolved.
Scores by branch, staff member, channel and period, with drill-down reports and scheduled summaries.
Core capability
Establish the frequency and volume of feedback from your customers, act on it from the Response Inbox, and push insights to your team by notification or email.
NPS, CSAT, star, smiley, multiple choice and open text. Industry-standard scales so short-term satisfaction and long-term loyalty are measured separately rather than blended into one vague number.
Every response lands in one collaborative queue. Assign an owner, thread internal comments, convert a complaint into a task and close it with a recorded outcome.
A prioritised notification the moment a detractor submits, so the recovery call happens before a public review does. Daily performance summary mailed to your inbox.
Filter by outlet, staff, channel, date and question. Compare branches, find the location dragging the average down, and export whatever finance asks for.
NPS software
NPS is only useful when it's measured consistently and segmented. Ask one question — how likely are you to recommend us — then watch the score move by branch, by therapist, by channel and by month. The system handles the classification, the maths and the trend line, so the conversation shifts from "what's our score" to "which location is dragging it down, and who's fixing it".
We'll set up a demo account with your branches and question set so you're looking at your data, not a sample.
Offline collection
Web-only tools miss the customer who never gives you an email address — the walk-in, the diner, the patient in the waiting room. Set the app up in a couple of minutes to run an iOS or Android kiosk, or take in-person feedback on a handheld. It works completely offline and syncs every response securely once you're back on the network.
Platform showcase
Customers pinpoint exactly what went wrong, the response is routed to whoever owns that outlet or service, and the resolution is logged against the original feedback — so nothing sits unowned in a shared inbox.
Patterns surface across hundreds of responses — the service that consistently underperforms, the branch where wait times dominate the comments, the staff member customers keep naming.
Evaluate the experience while it's still fresh, on a device at reception or the exit. Captures the majority of walk-in customers who would never open a follow-up email.
Hardware
The app runs on standard tablets, so you can use hardware you already own or buy off the shelf. These are the stands and models our clients deploy most often.
Tell us how many locations you run and how customers reach you — we'll recommend the channel mix and hardware.
Inside the app
How to choose
These three get confused constantly, and buying the wrong one is why feedback programmes stall by month three.
| Capability | Survey builder | Review platform | This system |
|---|---|---|---|
| Build and send surveys | Yes | Limited | Yes |
| Collect offline / walk-in feedback | No | No | Kiosk app, works offline |
| Assign responses as tasks | No | No | Response Inbox |
| Alert on a detractor in real time | No | After it's public | Instant push |
| NPS tracked over time | Manual | No | Built in |
| Per-branch and per-staff reporting | No | No | Yes |
Who uses it
Post-service surveys tied to the individual therapist, turning satisfaction into a measurable staff performance metric.
QR at the table covering food, service and atmosphere, with results split by outlet, shift and server.
Store-experience surveys across shopping chains and malls, with comparable scores for every outlet.
Guest feedback surveys in-stay and post-checkout, so an issue is fixed while the guest is still on property.
Patient satisfaction captured on a reception tablet at hospitals, clinics and healthcare centres, with alerts to the duty manager.
Offline kiosks capturing session ratings and delegate details at conferences — doubling as a lead capture tool.
Book a demo
Send us a few details and we'll set up a walkthrough with your branches, your services and your question set — so you're judging real reporting, not a generic sample account.
Your details go straight to our WhatsApp — tap send and we'll take it from there.
Your details are already written into the message — just tap send and we'll take it from there.
Nothing happened? Open the chat manually or call +65 6909 9163.
Questions
A feedback management system is software that collects customer feedback across multiple channels, routes each response to the person who can act on it, and reports satisfaction over time. It differs from a survey tool in what happens after submission: alerting, task assignment, resolution tracking and trend reporting rather than just a results export.
A survey tool ends at data collection. A feedback management system adds the workflow — real-time alerts on low scores, a shared Response Inbox where feedback becomes an assigned task, a record of how it was resolved, and NPS trended by branch, staff member and channel.
Yes. Net Promoter Score is built in: responses are automatically classified as promoters, passives or detractors, the score is calculated for you, and it can be segmented by outlet, staff member, service and period. Detractor responses trigger an immediate alert.
Yes. The iOS and Android app turns any tablet into an offline kiosk. It captures responses with no internet connection and syncs securely once reconnected, which makes it workable for walk-in retail, clinics and event venues.
Website and in-app surveys, SMS, email, QR codes at the point of service, and tablet kiosks for walk-in customers. The same question set and rating scale runs across all of them, so responses stay comparable no matter where they came from.
Yes. Surveys and response data can be moved across from other platforms, and the support team will handle the migration with you so reporting history isn't lost in the switch.
Pricing depends on team size and which channels you use, so quotes are issued individually — typically within 24 hours of a request. Every plan starts with a free trial and no card is required to begin.
Yes. Higher plans support unlimited projects with separate reporting per site, so each branch is measured independently while group-level reporting stays consolidated. Custom branding and integrations are available on Pro.
Set up your first survey in minutes, publish it to any channel, and see responses land in the Response Inbox the same day.